ARIS user support¶
Welcome to ARIS user support and technical information page.
Please read carefully the system’s documentation.
For any questions related to technical support about the usage of the system please send us an e-mail at support at hpc.grnet.gr
For questions about access and general questions about the service please use the following e-mail address: hpc-info at lists.grnet.gr
Messages
Update 2024-11-06 14:01 EET
Dear ARIS users,
We have powered off ARIS after a serious incident that took place on 29/10/2024 in the building infrastructure where the system is installed. Our initial estimation is that computing and storage have not been affected.
Currently, we are working to restore the safety of the area and replace the affected equipment (electrical, cooling and others).
This will take at least 8 weeks. After that, the system will go live again.
Whenever new information about the progress is available, it will will be announced in the ARIS page: https://doc.aris.grnet.gr/
Furthermore, due to the incident the results of the 17th production call as well as any applications for preparatory projects, will be announced after system resume.
The projects that expired during the downtime period will be extended accordingly.
Thank you for your understanding
2024-10-30
Since 2024-10-29 17:31 the ARIS system has been shut down as a precaution due to maintainance issues with the building facilities. Maintenance staff are working to restore conditions and as soon as it is safe, ARIS will resume operation. We will provide updates.
2024-10-29 17:31 EET
Cooling system problem. System powered off. Running jobs killed.
Getting Started¶
Get Access¶
Description of the system’s official access policy (in Greek). It provides information on who is eligible and what is the process for getting an account for the system.
Login on ARIS¶
Basic information for logging in to the system and transferring files between your computer and ARIS.
Running Applications¶
Instructions on how you can run applications on ARIS.
Frequently Asked Questions¶
List of frequently asked questions.